Pour parvenir à développer les compétences et accroître l'implication de ses collaborateurs, la communication et l'écoute active sont deux des outils disponibles pour les managers. C'est pourquoi, il y a 3 ans, XELLA FRANCE a instauré au sein des équipes une enquête de satisfaction. Cette démarche, visant à identifier les points d'amélioratio...
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